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PRIVACY POLICY

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you visit a Lyolya events, contact the Lyolya Ambassador by telephone, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

 

Where we offer our products for sale online, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.

INFORMATION YOU PROVIDE TO US AND HOW WE USE IT

We collect the information from you as detailed below:

  • To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested, you enable Lyolya to provide you with the services you select;

  • When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Lyolya events boutique or contact the Lyolya Ambassador by telephone. Please note that phone calls will on occasion be recorded for security, training and development purposes;

  • If you choose to interact with Lyolya via a social media platform or other third party service, we will collect the information you have provided to us through that platform;

  • We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below;

  • We will use the information we collect from you to:

- Manage and fulfil purchase orders, facilitate delivery, and to provide service;

- Manage our accounts and records;

- Assist with your inquiries and requests;

- Send service related communications, including announcements and administrative messages such as order confirmation;

- Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;

- Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so and in accordance with your communication preferences (please see the “Your choices” section below for further information about how you can control these updates);

- Conduct market research so that we can continuously improve the services we provide to our customers;

- Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; 

- Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.

  • We may collect and use images or videos of you in order to provide tailored services that you have requested. For example, we may request images or videos of your hand for virtual try-on services to generate and send you a photograph or a video clip showing product(s) on your hand.

COOKIES AND OTHER INFORMATION THAT WE AUTOMATICALLY COLLECT

Like most platforms, Lyolya logs IP addresses and uses cookies and similar technologies that allow us to recognize you and to customize your experience, and provide us with information about the way our visitors access our Platform. You can find out more about how we use cookies and related technologies below.

WHAT IS A COOKIE?

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognize your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.

 

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies will tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online and direct marketing materials which you receive, are more relevant to you and your interests.

IP ADDRESSES

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes.

SHARING YOUR INFORMATION

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

  • We will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;

  • We will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

YOUR CHOICES

You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Lyolya marketing e-mails.

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